Valid until the next publication date.

 This warranty is for individual customers. Corporate customers
do not fall under this warranty agreement. Corporate customers will each have their own unique warranty agreement as agreed by all parties at the time of the sale.

This warranty is only for X4,X2
& Spyqe models and not for our Mobility Versions (a.k.a. U2 & U4)

 Definitions

● Mia Dynamics www.miadynamics.com

● Units : Mia FOUR X2 and Mia FOUR X4 and Mia FOUR Spyqe, manufactured by Mia Dynamics, Inc.

● Parts : Official accessories and parts from Mia Dynamics Inc.

● Dealer : Authorized reseller of Mia Dynamics USA units and parts.

● Services : Video call fees, registration
of serial numbers if not completed by the dealer, and changes of registration as required by the
customer.

Sales Policy

● All sales are final. No returns or refunds are allowed for any reason, including services purchased.

● Units, accessories, and parts are covered under warranty. Please refer to our warranty policy online and in the email sent with your shipment confirmation.

● As warranty policies may change, please note the warranty policy based on when your merchandise was shipped.

● Your purchase will be subject to the warranty policy in effect on or after your purchase but before the next warranty date, if applicable. For example:

 o Warranty Jan 1, 2024

 o Warranty Sep 1, 2024

 o If your purchase was made on or after Jan 1, 2024,
but before Sep 1, 2024, your warranty dates will be based on Jan 1, 2024.

 Responsibilities

For the unit and/or individual
battery and/or parts with a serial number to be under warranty, the owner must be registered and logged into our system. To register, please visit www.miadynamics.com

 Purchases

 1. Individual Purchases – Online

If units and/or individual batteries and/or parts with a serial number are purchased online or through custom orders, the information will be automatically entered and activated in our system once shipped from our warehouse.

2. Individual Purchases fromAuthorized Resellers

 a. If units and/or individual batteries and/or
parts with a serial number are purchased from an authorized reseller and picked up, the purchaser must register in our system before purchase at www.miadynamics.com . The reseller must manually enter the information at ( Dealers - Register a Serial Number).

b. If items are drop-shipped to the purchaser, the reseller must ensure the purchaser is registered with Mia Dynamics. Once shipped, the information will be automatically entered in our system.

3. For Proper Service

Customers must remain “Subscribed” to receive the latest information on their product, purchases, and service. Customers must give Mia Dynamics the right to monitor the usage history data of the units and/or individual battery and/or parts with serial numbers. Disabling usage history limits warranty coverage to hypothetical scenarios rather than actual data.

4. Warranty Terms - All warranties apply to parts only. Labor is the responsibility of the customer.

a. Warranty of the Units : Valid for 24 months or 18,000 Km for units limited to 25kph or 12,000 Km for units limited to 40kph , whichever comes first,  against manufacturer’s defects, starting from the date the units are shipped or picked up at  the authorized reseller. - No warranty for off road units that exceed the aforementioned speed limits.

b. Warranty for New Purchases of Batteries, Parts with Serial Numbers : Valid for 24 months or 18,000 Km for units limited to 25kph or 12,000 Km for units limited to 40kph , whichever comes first,  against manufacturer’s defects, starting from the date the units are shipped or picked up at the authorized reseller. - No warranty for off road units that exceed the aforementioned speed limits.

 c. Battery Warranty Precaution : Valid
only if stored and maintained properly within the temperatures and voltage
levels stated on the battery sticker or our website.

 d. Battery External Warranty :
Customers handle battery warranty only with the manufacturer’s office in the Europe, USA, or MENA/GCC.

 e. Warranty on New Non-Serial Number Parts: 30 days from shipment against manufacturing defects, accompanied by the original invoice.

 5. Exclusions to the Warranty

 a. Wear and tear is not covered.

 b. Warranty is void if the unit has been in an accident/collision.

 c. Tampering with the software voids the warranty.

d. Damage from external trauma, misuse, or extreme weather voids the warranty.

e. Cosmetic blemishes that do not affect
function are not covered.

 f. Rental units are excluded unless otherwise specified in writing.

 g. Competitive extreme sports and abusive usage void the warranty.

 h. Corporate accounts require a customized warranty in writing, signed by Mia Dynamics only.

i. Batteries with low voltage beneath the specified parameters due to not charging at least once every 60 days. 

 6. Extreme Weather Conditions

Long-term exposure to elements (rain, snow, sun, ocean proximity, extreme tepurature etc.) can cause deterioration. Please refer to your owner’s manual for updates. Additional conditions ma be added as necessary, at the discretion of Mia Dynamics Inc. and Mia Dynamics USA, who may also modify or remove existing exclusions.

7. Warranty Repair of Faulty Components

To check if your unit or part is under warranty, visit ( Contact US - Warranty Services -Open a service Ticket). You'll fill in the following information on:

1 - Ticket number: Assigned by the system when a customer

a) Serial number

b) SKU Number

c) SKU Description

d) Ship date

e) Warranty expiration date

 f) Expiration date – Calculated automatically

g) Miles under warranty – only if part of a unit purchased

h) Mileage and last reading, only if part of a unit purchased

i) Chassis Serial Number: This applies
only if the part is from a unit purchase. If it’s empty, the part was purchased individually and is not associated with a unit.

j) Customer Email Address: This will be
the email address under which the customer is registered, serving as the purchaser of record.

 k) Serial Number of the Replaced Part :
This field remains empty while the part is active. Once a replacement is sent, the new serial number will be entered, resulting in two outcomes:

o A new record will be created for the new part, inheriting all attributes of the part being replaced.

o The replaced part will no longer be under warranty. The expiration date will be updated to reflect the shipment date of the replacement part, along with all relevant information.

l) Date of Replacement : The date on
which the replacement part was shipped.

m) Tracking Number for the Replacement Part : The tracking number associated with the shipment of the replacement part.

r) Invoice Number of original part sold

s) Copy of Original Invoice

t) Tracking Number of Shipment of original part sold

Customer Options

The customer's next steps will depend on the following:

● If the expiration date is older than today’s
date, the customer will be notified that the unit or part is no longer under warranty (this may be indicated by changing the SKU number or expiration date to red).

● If the expiration date is still valid, the
customer can click on the chassis serial number (for a unit) or the part serial number (for a
part) to open a service ticket at ( Contact US - Warranty Services - Open a service Ticket). The customer should
follow the instructions to submit the service ticket. Once submitted,
a service representative will reach out to resolve the issue.

To check the status of service tickets (bothopen and closed), the customer can visit ( Contact US - Warranty Services - Open a
service Ticket).

 8. Customer Ordering Parts While Under Warranty

● It is the customer's responsibility to order the part, receive it, fix it on their own following our video tutorials or take it to a service center of their choice where they will personally have to pay, or the customer can arrange a
video call with one of our inhouse service representatives to guide them on how to switch the part . The customer is responsible to return the damaged part to Mia Dynamics. If a customer deals with parts owned by a service center, they are purchasing directly from the service center and will not be replaced or reimbursed by Mia Dynamics.

● Once it is determined that a part is needed, the customer will order the part and ship it to themselves using ground shipping.

● Upon receipt, the customer has two options for replacing the part, as described in section

#9.

● If instructed to return the defective part, the customer will have 30 days from the time the replacement was sent to return it to Mia Dynamics, following the provided instructions.

● When the part is received back with a copy of the original invoice, the customer will be refunded the full invoice amount.

● If the customer chooses a delivery method other than our preferred ground shipping, they will be refunded for the replacement part only, not for the shipping costs.

● Shipping the defective part from the customer to Mia Dynamics is entirely the customer's responsibility, and there will be no reimbursement for this.

● The defective item must arrive at Mia Dynamics
no later than 30 days from when the replacement part was shipped. If it does not, no credit will be issued for the replacement part or shipping.

● If the return of the defective part is not required by Mia Dynamics, a customer

 service representative on the spot will
arrange to ship the replacement part free of charge

 using our preferred ground shipping. If the
customer prefers another shipping method,

they will be charged for that shipping.

 9. Replacing the Part Under Warranty Options

The customer has two options for replacing the
part:

 If a customer has accessories or obstacles in the way of the repair, it is the customer's responsibility to remove and replace them at their own expense.

a. Do it yourself: Since our system is
plug-and-play, if a customer can handle a screwdriver and a wrench, they can replace the part themselves using our parts replacement tutorials available on the inventory listing of the item.

 b. Set up a video call: The customer can
arrange a video call with our online service representatives to guide them on how to switch the part. To set up a zoom call, the customer must go on our website to (Shop - Paid Services- Set up a Video Call Appointment) and enter the ticket number. Once done the customer will be contacted by the service desk to set up an appointment.

10. Replacing the Part Not Under Warranty Options

The customer can order the part either from our online store and have it shipped to a location of their choice or buy it from an authorized reseller. The customer can have it replaced in one of three ways:

a. Take it to a service center: Pay
them their going rate.

b. Do it yourself: Since our system is
plug-and-play, if a customer can handle a screwdriver and a wrench, they can replace the part themselves using our parts replacement tutorials available on the inventory listing of the item.

c. Set up a video call: The customer
can arrange a video call with one of our inhouse

service representatives to guide them on how to switch the part. First they must purchase the time required for the service call. The minimum time purchase is 60 minutes with 30 minute increments. Once purchased, the
customer will be emailed an open ticket number. At which point the customer can set up an appointment by going to our website to (Shop - Paid Services - Set up a Video Call Appointment). The customer can cancel or reschedule the
service call up to 24 hours before the video call.

11. Additional Information on Units,
Accessories, and Parts Purchased Online or from an Authorized Reseller

a. Any new part with a serial number purchased by a customer that is not part of the unit's warranty from Mia Dynamics online will have a 24-month warranty against

manufacturer defects. Registration will happen automatically in our system.

b. Any new part with a serial number purchased by a customer from an authorized reseller's inventory will have a 24-month warranty against manufacturer defects if, at the time of the sale, the authorized reseller
registers the serial number on our website.

Support - Dealer Center - Serial Number
Registration: www.miadynamics.com/dealer/serialnumberregistration.

 c. Any new part without a serial number
purchased by a customer or authorized reseller from the Mia Dynamics website will have a 30-day warranty against manufacturer defects. Once the part is held for more t han 30 days, regardless of the purchasing party, the part will no longer be under warranty. To claim the warranty, a copy of the original invoice must be included in the claim.

 Transfer of Warranty

● Change of ownership of the unit is only
available if the warranty is still valid.

● The fee for a unit transfer of ownership is $49.00 EURO.

● To change ownership, please log in to (Shop - Paid Services - Change of Registration) and follow the instructions on the form

 Units, Parts, and Accessories

● All units, batteries, and parts sold by Mia Dynamics will be brand new unless otherwise specified at the time of purchase online and in writing on the invoice.

Customer Responsibilities

1. Customers are responsible for ordering and supplying parts to authorized service centers and returning defective parts to Mia Dynamics
USA within specified timelines.

2. Shipping costs for returning defective
items are the customer's responsibility.

 3. Replacement part options are outlined, from visiting a service center, self-repair, or scheduling a video call for assistance.

 *** Top Speed ***

Although the unit can go 40+KPH, by law we are limiting it to 25 KPH. In the case that any customer opens the unit top speed to me more than 25 KPH, with the company permission or without the company’s permission, the customer takes on 100% of the liability, to include all legal fees, holding MIA Dynamics 100% harmless of any action or claims. As well, all warranties will be void.